Explore & Discover the Most Asked Questions

General Questions

FAQs Item Icon
How do you translate so quickly?

  • We know that speed is important to you. Free Bird IPTS is one of the largest online translation service providers. We have a lot of translators standing by to work on your order.

FAQs Item Icon
Who will translate my document?

  • A professional translator will translate your document to your target language.

FAQs Item Icon
How do you ensure quality?

  • To ensure the quality of our services, we only hire certified and professional translators fluent in the languages we are offering. 

FAQs Item Icon
How does the translation process work?

  • Upon receiving your translation request, your document will be reviewed and will be assigned to a translator with relevant expertise to begin working on your order. The work is then double checked for accuracy and the final product is sent to you via e-mail or delivered to your preferred location.

FAQs Item Icon
What is the status of my order?

  • You can login to Free Bird IPTS system to easily check the status of your order or contact us via e-mail or via phone call.

FAQs Item Icon
How do I modify/cancel my order?

  • You can cancel your order if the translation has not been started yet. Sign in to your account, visit My Orders, go to the order you want to cancel and click ‘’Cancel this order.’’
  • You can add or delete files from your order if the translation is still in “pending” mode or contact us for any changes in case that your translation project is in progress.

FAQs Item Icon
How do I get a receipt for my order?

  • We send receipts via e-mail or deliver it with the translated documents to your location.

FAQs Item Icon
How do I request a revision on my translation?

  • Send your correction alongside with the copy of original and the translated documents through e-mail. The same translator will revise the translated documents based on the corrections you make. Revisions on the translated document may come with a fee or it will be for free. Free Bird reserves the right to decide how much it will cost depending on the situation.

Most popular

FAQs Item Icon
Can you translate my document?

  • Yes, Free Bird IPTS translates all type of documents in legal, medical, technical and commercial sectors. However, please take note that the original documents must be readable to ensure a hundred percent translation accuracy.

FAQs Item Icon
Do you have offices in my location?

  • We are a translation services based in Fujairah, UAE. Orders are delivered via email and couriers. You can place your order at your convenience 24/7; just click here to create a Free Bird Account.

FAQs Item Icon
Can I get a quote?

  • We are happy to give you a quote for free. Just submit your request in full details with documents to be translated, time and date needed etc., and we will send you the quotation as soon as possible.

FAQs Item Icon
Why is my order late?

  • Sometimes our translators encounter problems deciphering a document either due to the quality of the handwritten elements or the clarity of the image/scanned copy. Therefore, we ask our customers to type any personal names mentioned in their documents and to provide high-quality copies of the documents you want to translate. Additionally, for certificates, diplomas and other legal documents, kindly provide us the copy of your passport, Emirates ID or if possible, any other valid ID cards issued from the country wherein there is an official translation of your name to ensure that it will be written on the translated documents correctly.

Specialized Questions

FAQs Item Icon
How do you keep my information secure?

  • Your files are securely stored and transmitted using SSL encryption, the highest level of security available. Also, we never store credit card information - we simply pass it securely to our bank for safe-keeping.
  • We will never share your files or personal information with anyone outside of Rev. Files, which are visible only to the professionals who have signed strict confidentiality agreements. If you want your files to be deleted, just let us know.

FAQs Item Icon
How many spoken languages are there in the world?

There are roughly 6,500 spoken languages in the world today. However, about 2,000 of those languages have fewer than 1,000 speakers.

The most popular language in the world is Mandarin Chinese. There are 1,213,000,000 people in the world that speak that language

Contact Us
Our Location

8th Floor, Unit 809, FEWA Building
Hamad Bin Abdullah Street, Fujairah, United Arab Emirates

Office Lines Phone 97192225253
Write Us